Commercial Waste Weybridge Accessibility Statement

Commercial Waste Weybridge is committed to ensuring that our services and digital information are accessible to everyone, including people with disabilities. This statement explains how we aim to meet accessibility standards, what to expect when using our systems and communications, and how to request additional support. We intend this page to be clear, usable and inclusive for customers, contractors and stakeholders who rely on commercial waste services in Weybridge.

Our digital presence is designed with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level in mind. We continually review pages, documents and online forms for compliance. When pages include maps, forms or media related to waste collection schedules, we test for compatibility with common assistive technologies and screen readers to promote equal access to service information.

Key accessibility measures

We support multiple ways to access information about commercial waste collection in the Weybridge area. These features include:

• Screen-reader support: content structure, ARIA landmarks and alt text where relevant to help screen-reader users navigate service pages and documents.
• Keyboard navigation: all interactive controls are reachable and operable via keyboard, including booking, reporting and invoice interfaces.
• Readable layouts: clear headings, logical sequencing and sufficient colour contrast to assist users with low vision.

How we test and maintain accessibility

We use a mix of automated tools and manual testing with assistive technologies to identify and fix accessibility issues. Our approach includes routine checks against WCAG 2.1 AA criteria, manual keyboard testing, and sample navigation with popular screen readers. When we publish PDF documents or multimedia related to waste collection and service provision, we aim to provide accessible alternatives such as properly structured text, captions and transcripts.

Supported assistive technologies include screen readers, magnification tools and speech recognition software. We strive to make interactive forms compatible with desktop and mobile assistive tech so that booking a commercial waste collection or viewing schedules in the Weybridge commercial waste network is as straightforward as possible. We also test for compatibility with browser extensions and built-in accessibility features.

Keyboard and interaction guidance

Navigation and controls are operable with keyboard-only input. Focus order follows the visual flow, and skip links are provided where long navigation sequences exist. Buttons and links include descriptive labels, and error suggestions are provided for form validation so users can correct input without unnecessary friction. We design interactive elements to be large enough and sufficiently spaced for ease of use.

Limitations and alternatives

While we aim to make all content accessible, some older documents, third-party tools or legacy files related to commercial waste operations may not fully meet WCAG 2.1 AA. When we identify such limitations we provide an accessible alternative format on request, such as plain text summaries, accessible spreadsheets or spoken callbacks for essential service information.

Contact for accessibility requests

If you have difficulty accessing any part of our services or require information in a different format, please get in touch with our accessibility team using the designated accessibility contact option available within our service channels. When you contact us, tell us the web address (if relevant) and describe the issue and the format you need. We will respond and take reasonable steps to provide the information in an accessible format.

Ongoing improvements We review this accessibility statement periodically and update features and procedures to reflect new standards and customer needs in Weybridge commercial waste collection. We welcome suggestions about how to improve accessibility and will prioritise changes that remove barriers to service use for people with disabilities.

Last reviewed: This statement is kept under active review to align with WCAG developments, user testing outcomes and practical adjustments in our commercial waste operations across Weybridge and surrounding areas.